We help you import items from online shops in Japan
If you have some difficulties importing products from Japan's online shops, please use this service. We will check on the item and send you an estimate to get it. If you accept the estimate, we will contact the seller, place an order, and ship it to you. Even if the estimate is not acceptable, we do not charge any fee. Please feel free to make a request!! Here are some useful
resources to find the item you want.
We also have a
small app which you can add to your web browser. Once it is added, you can easily place an order just in a minute.
After receiving your request, we will check to see if the item is available. If it is and we can handle it, we will get back to you with an estimation. If you accept it, please send money via Paypal. Please note that the order is available for 72 hours from the time we send you the estimate. After we confirm your payment, we will put in an order for the item. When the item reaches us, we will inform you by e-mail. Then, please make a
shipping request. If you have multiple items in our warehouse, we can combine them in one package so you can save the shipping. This service is available for all items that you can get through our auction, shopping and forwarding service.
Fee
Commission
We have two different commission rates. If you purchase from popular web sites such as Amazon.co.jp, Rakuten, Mercari, Rakuma or Muji, the cheaper commission rate will apply to your purchase. You can check the list of popular web sites
here.
| Items from popular web sites |
Item price |
Commission |
| -1,000yen |
$6.00 |
| 1,001-5,000yen |
$8.00 |
| 5,001-7,500yen |
$10.00 |
| 7,501-10,000yen |
$12.00 |
| 10,001-15000yen |
$15.00 |
| 15,001-20,000yen |
$20.00 |
| 20,001-40,000yen |
$20.00 + $1.00 per 1,000 yen up |
| 40,001yen- |
$40.00 + $0.50 per 1,000 yen up |
+$2.00 per additional order
| Items from the other web sites |
Item price |
Commission |
| -5,000yen |
$10.00 |
| 5,001-10,000yen |
$15.00 |
| 10,001-15,000yen |
$20.00 |
| 15,001-20,000yen |
$25.00 |
| 20,001-40,000yen |
$25.00 + $1.00 per 1,000 yen up |
| 40,001yen- |
$45.00 + $0.50 per 1,000 yen up |
+$2.00 per additional order
|
Bank fee
A flat $2.00 fee per order.
Shipping within Japan
Actual postal charge to your home. Please refer to the shipping information.
Shipping to your home
Actual postal charge to your home. Please refer to the shipping information.
Transaction fee
5% of the total. Fee for transferring money.
Other fees
Following fees are uncommon. We will charge these fees only when necessary.
Sales tax
Some shops charge 10% of the price as sales tax.
Storage fee
If you leave your item at our warehouse for more than 30 days without making a shipping request since the arival date of the item, a $1.00 storage fee will be imposed per day on each item. If another 30 days have passed without a shipping request, the item will become the property of Japamart and be resold to cover our expenses or be discarded.
Please note: Large items occupy a lot of space. Please make a shipping request within 3 days or a $1.00 storage fee will be imposed per day on each item.
Late payment fee
You have 72 hours to pay for items after we send you the invoice. You need to pay your invoice by sending money via Paypal or applying your deposited money toward the invoice within 72 hours after we send it to you. If we cannot confirm the payment by the deadline, your deposit will be automatically used to pay the invoice.
If your deposit is not enough to clear the invoice, we will send you a notice by e-mail and you need to pay it via Paypal within the next 24 hours. Otherwise you will be subject to a $10 of late payment fee. Then, another $10.00 fee will be imposed each additional 10 days period. If 30 days have passed without a payment, the item will become the property of Japamart and be disposed of or resold to recoup our expenses.
Handling fee
Surcharge for a heavy, large or breakable item that needs more special packing than normal.
Payment method
We basically accept Paypal and credit card through Paypal. If you cannot use Paypal, we accept bank transfer as well. In this case, a fee for transferring money would be borne by you. Please note that we cannot accept a payment via Paypal if you buy items which are against Paypal's policy.
Cancellation
We do not accept any cancellation. Please give us as much information as you can in advance to avoid a misunderstanding.
Prohibited item
・ Very large or heavy items (Please read the
Large items & Car parts section)
・ Items that we need to pick up at the seller's place
・ Plants
・ Aerosol cans,air spray
・ Guns (Model Guns)
・ Drugs
・ Alchohol,cigarettes
・ Chemicals
・ Real estate
・ Intangible items (Services/items which cannot be physically shipped)
・ Items under the Washington Convention
・ Lithium-ion batteries (
available in some countries)
・ Speakers
・ Wireless headphones, wireless earphones
・ Lighters
・ Illegal items
・ Flammable or explosive items
ex) Bleach,mercury, manicure instruments, nail polishers, perfume etc.
・ Some types of auto parts -
Wheels with tires (Wheels without tires are not prohibited)
Steering wheels with airbags (Steering wheels without airbags are not prohibited)
Suspensions
Parts of engines
Carbureters
Parts which touched gasoline/oil.
Please also closely check the website of Japan Post.
How to order
Once you find something you want, please send your request using the order form from
here. You need to be a Japamart member to use this service. You can sign up with us
here.
